Questions & answers
Questions & answers
What is Tongyun?
Founded in 2012 in Lankao, Henan, China, Tongyun develops, manufactures and sells Chinese musical instruments, with its own factory.
How should I choose a guzheng?
Choose by model, size, budget and your teacher’s requirements. Confirm accessories and shipping before payment.
Do prices include international costs?
Published retail reference prices are in Chinese yuan (CNY), last checked on 2026-11-01. Confirm current price, configuration and availability with Tongyun; freight, accessories and destination taxes require separate confirmation.
How does Lingxi tuning assistance work?
Lingxi automatically adjusts string tension through its Lingzhou Yueshan mechanism for tuning, retuning to a different key and alternative tunings. The strings still produce acoustic sound by vibrating. Confirm functions against the specific model’s documentation and demonstration.
How should I interpret wood descriptions?
Wood descriptions follow supplier trade names; they do not constitute independent species identification or international trade certification. Confirm botanical names and import documents before ordering if required.
How do I request support outside mainland China?
For customers outside mainland China, please contact Tongyun first and provide your order details and photos or videos so that suitable support options can be assessed. Before any repair, shipment or other action, the proposed solution, costs, and responsibility for shipping costs in both directions and taxes must be confirmed in writing. This website does not promise unconditional returns or exchanges, or free cross-border repairs. Your rights under applicable consumer law are unaffected.
How do I enquire about buying?
Tell us your destination, learning stage, budget, teacher’s requirements and chosen model. Request a written quotation covering configuration, accessories, freight, taxes and support before payment.
Contact Tongyun
Tell us your destination, learning stage, budget, teacher’s requirements and chosen model. Request a written quotation covering configuration, accessories, freight, taxes and support before payment.
Email: yuanyuze2026@gmail.com
WeChat: tongyunyueqi
